What to do if the goods are found above MRP in the shop, know the rights of the customer


If you go to purchase some goods from the store and you do not need to fear if the shopkeeper sells the goods at a value higher than the MRP. For this you can complain in shopper courtroom. Yes, if this occurs to you or face any such drawback then you have the proper to complain about it. For your info, allow us to inform you that the Ministry of Consumer Affairs has taken many steps to shield the pursuits of the clients. Through which you can take benefit of it without any drawback.

While shopping for an merchandise, you have to pay more than its most retail value (MRP), then you will have to file a grievance in opposition to the shopkeeper for this. The government is preparing to take strict motion in opposition to such shopkeepers and shops. Let us inform you that the shopkeepers have to pay a wonderful if the grievance is found to be true. According to the information coming in the media, the government is considering to enhance the quantity of this wonderful. However, there is no official info concerning this but.

At present, shopkeepers who cost more than the MRP from the clients may have to pay a most wonderful of Rs 1 lakh. On the first grievance, a wonderful of Rs 25,000 will have to be paid, which is being talked about to be elevated to Rs 1 lakh. At present 50 thousand are charged on second grievance, which can be elevated to 2.5 lakh rupees. On the third grievance, at present, a wonderful of Rs 1 lakh is imposed, which can be elevated to Rs 5 lakh.

how to complain

You can file a grievance in opposition to the shopkeeper if the goods are found at a value higher than the most retail value. While making a grievance, you have to take care of some important issues. As you have to give all the info associated to your buy. Along with this, you will get associated payments and other documents which can support the grievance. Apart from this, the identify, deal with and other important info of the store / retailer. You can lodge a grievance in 3 ways – one through SMS and the other by visiting the online portal. Apart from this, you can also contact on the toll free number. Let’s know the whole process –

1- Via SMS : (*5*)for your grievance 8130009809 (*5*)Will have to ship an SMS. After which you will be contacted in this regard on your number. You can convey your grievance to them and give all the necessary info to them. After that necessary steps will be taken according to your grievance.

2 – Through toll free number (*5*)The second choice is – toll free shopper helpline number on which you can lodge a grievance. You can name on 1800-11-4000 or 14404 to register your grievance. After which your grievance will be resolved.

3 – Online Portal : (*5*)You can submit your grievance on the website of Ministry of Consumer Affairs consumerhelpline.gov.in

You can also register your grievance through Also upload all the necessary relevant documents.

Please be aware that you have to pay some fee for making a grievance. For which you may have to pay a value ranging from Rs 100 to Rs 4000. It will rely on which merchandise you have filed the grievance and how a lot is its cost.

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